Process Analysis Tools 4 Public Utility


Background: Process Mining is a growing technology in recent years that consists of integrating specific process mining tools with management software systems to analyze process data and provide feedback on process efficiency, potential bottlenecks, and resource utilization in a production and business context.

Aim: The aim of this presentation is to showcase open source process mining tools, and how these could be integrated with other publicly available software in order to help make meaningful decisions driven by real data. This could be applied to any business context, including non-profit organizations and services to the public and community.