How IoT and AI are revolutionizing Mass Customization


This lightning talk will explore the transformative potential of integrating Internet of Things (IoT) and Artificial Intelligence (AI) in Mass Customization (MC). There is a significant collective impact of these technologies on businesses, enabling the delivery of personalized products and exceptional customer experiences. Besides giving an overview of MC and the potential ways of integrating IoT and AI, the focus will be on the process of real-time data collection and facilitation of the customization process by IoT on one hand, and on the role of AI in data analysis and generation of personalized recommendations on the other hand. By presenting real-world case studies to demonstrate the practical implementation of IoT and AI in providing customized products and seamless customer experiences, attendees will gain insights into the future of customization and learn actionable strategies to effectively leverage IoT and AI.